TZ-11 — OnderdelenParts & accessories  Productvragen · (nog te maken)

Versie:Version: 0.1 — CONCEPT Volume:Volume: 59 tickets (2% inbound) Eigenaar:Owner: [CS Manager] — TafelzeilOnline Klik op een stap voor detailsClick a step for details
⚠ CONCEPT — voorzet ter afstemming. Stappen, macro's, iconen en de [rode placeholders] nog te bevestigen met TafelzeilOnline.⚠ DRAFT — proposal for review. Steps, macros, icons and the [red placeholders] to be confirmed with TafelzeilOnline.
Doel: vragen over onderdelen/accessoires beantwoorden. Macro nog te maken (PRD-03 voorstel) — nu placeholder.
Goal: answer questions about parts/accessories. Macro to be created (proposed PRD-03) — placeholder for now.

🤖 AI ReadinessAI Readiness Knowledge

Triage: Knowledge · prioriteit Middel. Stap-scan: 0× Automate, 5× Assist, 0× Human. Geschiktheidsscore: 50/75 (67%).
VOORLOPIG · o.b.v. Trengo 6-mnd volume (29-12-2025 t/m 27-06-2026) · definitief na implementatie
Triage: Knowledge · priority Middel. Step scan: 0× Automate, 5× Assist, 0× Human. Suitability score: 50/75 (67%).
PRELIMINARY · based on 6-month Trengo volume (2025-12-29 to 2026-06-27) · final after implementation
0 Automate
5 Assist
0 Human
Aend-to-end botend-to-end bot ±bot + agentbot + agent Hmenswerkhuman
Standaard stapStandard step
BeslissingDecision
AfgerondDone
Apart / indien nodigAside / if needed
KlantCustomer
1
Klant vraagt over onderdeelCustomer asks about a part
5
Vraag beantwoordQuestion answered
Support-agent · TrengoSupport agent · Trengo
3
Onderdeel leverbaar?Part available?
4
Klant informeren / doorlinkInform customer / link
Systeem / TrengoSystem / Trengo
2
Trengo → kennisbankTrengo → knowledge base
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